FAQs

Check our most frequently asked questions below. If you have another questions, please use our Contact Us page to send an email!

Ordering and Shipping

Q: When will my order ship?
A: Orders are shipped on Mondays and Tuesdays only. Once your payment is confirmed, your order will go out on the following Monday or Tuesday. This schedule helps ensure fresh arrival and avoids weekend carrier delays.

Q: What shipping methods do you use?
A: All plants are shipped via UPS ground service, which provides reliable delivery with tracking. Our packaging uses sturdy boxes and cushioning materials specifically designed for plant protection in transit.

Q: Do you ship during extreme temperatures?
A: We do not ship live plants if the forecasted daytime temperature at the shipping or destination location is above 95°F or below freezing. For cold weather, most sellers stop shipping below approximately 32°F, but for best results, orders are held if there is risk of a hard freeze (usually below 32°F) since live plants may suffer cold damage. Please check local conditions before ordering.

Q: Is weather protection available for cold shipping?
A: Weather protection (insulation) is mandatory during cold weather shipping. Heat packs are available for purchase and can only be purchased when also adding insulation. Moisture packs are used. When adding insulation and heat it can create excess moisture inside the box, the silica packets allow for some moisture absorption.

Q: Do you ship everywhere in the U.S.?
A: Yes we do. However, Alaska and Hawaii shipping rate are different than the standard shipping amount. Shipping quotes available via request. For buyers in Oregon and California, shipping is at your own risk. Due to state-specific regulations, I only grow my plants in a custom tree fern blend or a pon mix also known as a blend of rocks, no soil is used.

Q: Can you hold my order or ship at a later date?
A: Sorry, we do not hold plants for future shipping dates. Orders are shipped in the order received, following the weekly schedule.

Large Orders and Pricing

Q: Can I make a wholesale or bulk purchase?
A: We do not offer wholesale pricing. However, we strive to accommodate large orders. Please contact us directly to discuss your needs and available inventory.

Plant Health, Arrival Stress, and Guarantees

Q: Will my plant arrive healthy?
A: All plants are inspected before shipping. However, yellowing leaves or leaf loss is common due to shipping stress. These symptoms are normal and recoverable under proper care. Dropped leaves or yellowing leaves do not qualify for a refund.

Q: What if my plant arrives unhealthy or damaged?
A: If your plant appears unhealthy upon arrival, you must contact us within one hour of delivery—with an unboxing video and clear photos showing the plant in its box and packaging—to be eligible for accommodation. Shipping is at the risk of the buyer, and shipping stress or minor damage is non-refundable. Major issues will be considered on a case-by-case basis if documented thoroughly with an unboxing video. The unboxing video must start before opening the box for consideration, no exceptions.

Plant Care and Support

Q: Do you provide care instructions?
A: Yes, we provide general care instructions including water, light, and temperature needs. For additional advice, contact us via email.

Payments

Q: What payment methods do you accept?
A: We accept major credit cards, and other secure payment options at checkout.

Returns, Refunds, and Legal Compliance

Q: What is your refund/return policy?
A: Due to the nature of live plants, shipping is non-refundable and returns are not accepted. If there are significant issues with the plant upon arrival, report within one hour with supporting unboxing video and photos; accommodations may be offered at our discretion.

Customer Support

Q: How do I reach customer service?
A: Contact us via website, email, or social media. We respond promptly to all customer inquiries within regular business hours.