Terms & Conditions

The Plant Queen Gaurantee

As a fellow plant lover, how I receive a plant in the mail means a lot to me. We take pride in packing your order and dedicate our time and attention to ensuring your plants are packed carefully. We guarantee that the exact plant pictured and/or one of a similar size will be shipped to you.

Exception to this guarantee:
*Heat or cold damage: We will not cover any order that arrives with this type of damage. As a buyer, it is your responsibility to keep track of your shipment and anticipate the arrival of your order to avoid your plants being subject to extreme weather conditions.

*Incorrect shipping address: We will not cover an order shipped to an incorrect address provided. It is your responsibility to make sure the address is current and up to date when placing an order.

*Lost/Stolen shipments. We will not cover any orders that get lost en route. Although this rarely occurs, this is out of our control. In these circumstances, please contact the carrier directly.

*Damage/Mishandled packages: We will not cover any order that is damaged by the carrier. Although this rarely occurs, this is out of our control. In these circumstances, please contact the carrier directly.

*Fresh unrooted cuttings: All sales are final. Buyer assumes all risk involved with an unrooted cutting. Unrooted cuttings are high risk during shipping. We do not offer refunds, replacements, or a discount for another purchase.